1. Delivery Policy
After ordering from dreamracer.tv you will receive an automated email confirmation containing your order details. You should normally receive a confirmation receipt of your order within a few minutes after ordering. We ship daily (except on Saturday and Sunday) and every order prior to 12pm will be posted on the same day if you select the AusPost option. We make every effort to dispatch as quickly as we can, however our delivery times are estimates only and are governed by the Postal system and/or courier company, public holidays etc. Estimated delivery times are to be used as a guide only and commence from date of dispatch. We cannot be held accountable for late deliveries, loss or damage relating to a delivery. Remote locations sometimes can take a little longer. If longer than expected delays are encountered, please contact us to let us know. Dreamracer Pty Ltd cannot be held responsible for incorrectly entered delivery addresses, so please ensure the correct address is entered. Any damage, longer than expected or lost items, please let us know.
2. International Shipping
Dreamracer Pty Ltd uses Australia Post Regular Mail on all International Air Mail on all International orders. For estimated shipping & handling costs please use our Shipping Estimate when you select a product to purchase. On April 18, 2016, Australia Post changed their International delivery. Expect around 12+ working days for the AusPost – Economy option (no tracking), 10+ working days for the AusPost Standard (includes tracking) and 6-10 working days for the AusPost Express option (includes tracking) to countries worldwide. Additional days may be required for specific countries clearance.
3. Australian Shipping
Currently, Australia Post is the chosen postal service for all of Dreamracer sales, we will look at adding Couriers options in the near future. For Australian deliveries, allow for approximately 3-5 working days for deliveries, subject to location.
4. Which Countries Do You Deliver To For International Customers?
We deliver worldwide including the following regions – United States, United Kingdom, Canada, Asia Pacific, Europe, Central & South America, Russia, Africa, and Rest of World.
Delivery costs will be calculated via our Shipping Estimate once you input your delivery address during the quotation or add it to your order. Prices are calculated in Australian dollars per delivery, please check currency exchange rate for the amount that will be billed in your currency (subject to your bank exchange rate.
5. International Duties and Taxes
Please note: customs policies vary from country to country. Although unlikely, you may be subject to relevant overseas customs duties and/or other taxes that you may incur and these are payable by you.
Contact us should you require further assistance and we will be happy to help or answer any questions you may have.